These terms have been updated 2015-09-30 and are valid for deliveries to EU countries, Norway and Iceland.
The seller according to this agreement is Gentus AB, Askims Skytteväg 4A, SE-436 51 Hovås, Sweden
Tel: +46 31 28 50 90
Both private persons and companies are welcome to purchase from Gentus.eu and we ship to all EU countries, Norway and Iceland. You can place your order in our e-commerce system or order by e-mail. Minimum age for ordering is 18 years.
For deliveries to EU countries, Norway and Iceland, all prices are quoted in Euro (EUR). Prices can be shown with or without VAT.
All orders exceeding a value of 200 EUR (or corresponding value in GBP at spot exchange rate) are shipped at no transport charge.
For orders below 200 EUR, a standard freight charge of 10 EUR (or corresponding value in GBP at spot exchange rate) is added. The added transport charge will be shown before your order is finally confirmed.
We ship to all EU countries, Norway and Iceland using UPS, Fedex or DHL. We can only ship to physical addresses, meaning that we cannot ship to postal box addresses.
Payments are made by Visa or MasterCard. We use Payson as our partner for credit card payments.
Payson maintains high security standards and are PCI-certified by Trustwave who is an international organisation for safe e-commerce. All traffic is encrypted through SSL 128 bit and all card transactions are built on the banks 3D-secure technique. Payson started 2004 in Sweden and more that 1 million people have used Payson for on-line payments. Find out more on www.payson.se
We also accept prepayment.
Orders are usually despatched within one working day, subject to goods being available on stock. We will contact you with a new delivery date if goods are unavailable.
Companies ordering from EU countries will make purchases free of VAT provided that a valid VAT No is given when placing your order. The VAT No should be stated in a special box where you enter your company address etc. All orders from Norway and Iceland are shipped free of VAT.
Duties and custom clearance
Customers located within the EU will make their purchases free of duty and customer clearance. For customers located outside the EU (European Union), duties and cost for custom clearance as well as VAT might be charged by your local authorities or their representatives. Any such cost arising when making your purchase from us will be borne by the buyer (customer)
Durable goods are sold with a two or three year guarantee. The guarnatee for your product is found on the product description page (where you click the "Read more" button). There is no guarantee for non-durable goods like polish and brushes.
Our machines are top of the line products that often last for decades. If something still should break, we guarantee a spare part availability for 25 years after your purchase. (Not valid for Comfort Clean and Easy Comfort.)
Faulty products must be claimed by e-mail within fourteen (14) days from receipt of goods. The e-mail address can be found on our contact page.
We always strive to solve any disputes with our customers in a fast and easy manner. If you are not satisfied with the solution we propose, the dispute should be settled through an out-of-court procedure. This is done through a standardised procedure decided by the European Commission called Alternative Dispute Resolution (ADR). You file your complaint through an Online Dispute Resolution (ODR) procedure which you can find here. Gentus confirm that we will participate in these hearings.
Right to return goods
IMPORTANT: Before returning any goods, you must contact us by e-mail informing that you want to return goods. Further instructions how to proceed will then follow from us.
If ordering as a consumer (private person), you have the right to return goods within fourteen (14) days from receipt of goods. Goods must be unused and still packed in its original packaging that must be unbroken. You will have to carry the cost for the return shipment. In addition, Gentus AB will charge the cost we have had for transports and payments. The cost for your goods will be refunded when goods have been received by us, and we will deduct the cost for transport and payments.
Special note to consumers (private persons) ordering from Finland. Consumers (private persons) from Finland will be refunded their total cost and Gentus AB will also carry the cost for return shipment in case you should want to return goods. You will still have to inform us in advance before sending any goods back in order to get the return instructions. Goods must also be unused in its unbroken original packaging.
All information given when placing your order is only used by us and our freight- and payment partners and will never be given to third parties.
We use "cookies" in order to help you get a personally tailored internet-experience and to manage your visit on Gentus.eu. For instance the content of your shopping cart, which pages you will be directed to when following links etc is managed by cookies.
Governing Law and Jurisdiction
Contracts between you and Gentus AB shall be governed by Swedish Law. Gentus AB follows the recommendations of the Swedish Consumer Authority.
Minimum age for ordering is 18 years. By placing your order you accept the terms and conditions